Question 1

How quickly can you fix my damaged panels?

Accepted Answer

In most cases, we can repair or replace damaged garage door panels within 24-48 hours. For common panel types that we stock in our warehouse, same-day service is often available. Custom or specialty panels may require 5-7 business days for ordering. During your initial service call, our technician will assess the damage, check panel availability, and provide an accurate timeline. Emergency panel damage that affects door operation or home security receives priority scheduling. Call us at (828) 471-4394 for immediate assistance with damaged panels.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Garage door panels can become damaged from several common causes. Vehicle impact is the most frequent cause—backing into a partially closed door or misjudging clearance. Weather-related damage includes hail dents, wind-blown debris, and warping from extreme temperature changes common in Western NC. Age and wear cause panels to crack, fade, or develop rust spots over time. Poor maintenance leads to moisture damage, especially on wooden doors. Accidental impacts from sports equipment, lawn tools, or falling objects also cause panel damage. Finally, improper spring tension can cause the door to close too forcefully, damaging bottom panels over time. Regular maintenance and prompt spring adjustment can prevent many of these issues.

Question 3

Do you offer financing for new contemporary door installations?

Accepted Answer

Yes, Waynesville Garage Doors offers flexible financing options for new garage door installations, including contemporary and custom doors. We partner with several financing providers to offer plans that fit various budgets, including 0% APR options for qualified buyers on terms up to 18 months. Longer-term financing with low monthly payments is also available. The application process is quick and can often be completed during your consultation. We believe every homeowner deserves a quality garage door, and financing makes premium options like insulated contemporary doors accessible. Ask about our current financing promotions when you call for your free estimate at (828) 471-4394.

Question 4

What is included in your 5-Year Warranty?

Accepted Answer

Our industry-leading 5-Year Warranty covers both parts and labor on all installations and repairs. This includes replacement of any defective parts, labor costs for warranty repairs, no deductibles or service fees, and transferability to new homeowners if you sell your property. The warranty covers manufacturer defects, workmanship issues, and premature component failure under normal use. We stand behind our work because we use only professional-grade parts and our technicians are master-certified. If something goes wrong within 5 years, we'll make it right at no additional cost to you.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional garage door maintenance at least once per year. Annual service includes lubrication of all moving parts, spring tension adjustment, safety sensor testing, hardware inspection and tightening, weatherstrip evaluation, and opener functionality checks. Homes with high garage door usage (4+ cycles daily), coastal or high-humidity locations, or doors over 10 years old may benefit from semi-annual service. Regular maintenance extends the life of your door by 5-10 years, prevents 90% of emergency repairs, maintains your warranty, and ensures safe operation for your family.

Question 6

Do you provide emergency garage door service?

Accepted Answer

Absolutely. Waynesville Garage Doors offers 24/7 emergency service throughout Western North Carolina. We understand that a broken garage door is a security risk and major inconvenience. Our emergency technicians typically arrive within 1-2 hours for calls within our primary service area. Common emergencies we handle include broken springs preventing door operation, doors stuck open (security risk), opener failures, storm damage, and break-in damage repairs. Emergency service is available nights, weekends, and holidays. Call (828) 471-4394 anytime for immediate emergency assistance.

Frequently Asked Questions

Still Have Questions?